First Rate Exchange takes to the cloud with NewVoiceMedia

Foreign exchange experts launch new 30 seat true cloud contact centre to provide agile customer serviceToday foreign exchange specialist First Rate Exchange Services announces the launch of its first true cloud contact centre with NewVoiceMedia. The new technology replaces on premise hardware  and provides First Rate with greater agility and analytics that improves its customer experience. The true cloud architecture gives First Rate visibility of its agents’ performance 24/7, with easily scalable capacity and more effective disaster recovery.

Press Release Distribution , First Rate Exchange takes to the cloud with NewVoiceMedia, First Rate Exchange takes to the cloud with NewVoiceMedia