Iceland 112 Makes the Right Call With Avaya Aura-based Contact Centre For Mission-Critical Communications

Ensures caller experience, and overall service, is scalable and seamless – crucial in a high-volume, high-pressure environmentMission-critical, future-proof: Avaya Aura® platform gives Iceland’s emergency services contact centre absolute certainty and impressive agility Avaya provides end-to-end emergency management solution – including network architecture, call management and phones Guildford, UK, September 3, 2013 – Avaya, a global provider of business collaboration and communications solutions, today announced that Iceland 112, the country’s control room for 112 emergency services,

Press Release Distribution , Iceland 112 Makes the Right Call With Avaya Aura-based Contact Centre For Mission-Critical Communications, Iceland 112 Makes the Right Call With Avaya Aura-based Contact Centre For Mission-Critical Communications