Worldline and Eptica launch new unified multichannel interaction management platform in Europe

Customer Service partnership announces Belgian banking industry Card Stop project as first joint customerParis, 17 September 2013 - Worldline, Atos subsidiary for e-payment services, and Eptica, global provider of multichannel customer interaction software, today launched a new unified multichannel interaction management solution for the European market. This brings together Worldline’s expertise in automatic call distribution with Eptica's capability to manage interactions through all other contact channels (email, chat, SMS, social networks, mobile devices and web self-service), to deliver a unified contact centre solution.

Press Release Distribution , Worldline and Eptica launch new unified multichannel interaction management platform in Europe, Worldline and Eptica launch new unified multichannel interaction management platform in Europe