53% of consumers likely to spend more with companies with excellent customer service

Cognito & YouGov research reveals 82% of consumers would share a bad customer service experienceExcellent service could add £200m to the revenues of a typical FTSE100 companyJohn Lewis, Marks & Spencer and Amazon top of customer service pollResearch just released shows that organisations that invest in customer service excellence are likely to receive additional purchases from 53% of customers.

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maximum, 53% of consumers likely to spend more with companies with excellent customer service