Putting intelligence into dialler campaigns

Complying with the latest regulatory guidelines whilst striving to achieve targets on outbound campaigns is often a tough challenge for contact centres. Rostrvm Solutions, leading provider of contact centre software applications, says that using intelligence from inbound communications can not only aid compliance but also achieve a significant increase in outbound contact success.Predictive diallers and other automated dialling systems are used by many call centres to improve customer contact performance because they introduce technology, process and structure to outbound calling activities.

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